Normal routine vacuuming with a suction-only vacuum cleaner is recommended and is all you need to do to keep your floorcovering and or rugs from Sisal&Seagrass looking good. For spills and stains on the natural fibre products then the use of a proprietary cleaner designed for natural fibre should be used. We can supply this if required. Feel free to contact us for more information. With our Pure Wool product we recommend the use of water only to clean up spills. Whatever your floorcovering and the cleaning method required never scrub to remove stains always dab and press. Rubbing could break the fibres and give the appearance of a mark. Never use water to clean natural fibre product and avoid liquid shampoos or mousses. For serious damage contact a professional carpet cleaning company. When using any new cleaning product always test a small area first. If in doubt please call us to discuss. We would recommend the use of Intec carpet protector on all natural products to make the care and maintenance of them easier and prolong the life of your floorcovering. For Intec Stain treatment to go to our Intec page.
Avoid scrubbing your rug when you are cleaning. Instead start with a damp towel and blot the area with the spill or stain. If the stain is stubborn then use a soft hand brush and gently stroke in the direction of the pile while blotting every few strokes. Try not to go in a circular motion.
Viscous is a very absorbent fabric so it is recommended to use only a damp cloth with a small amount of liquid or cleaner. If you use any type of cleaners be sure to do a test spot in an inconspicuous area. The best type of cleaners to use on a viscous rug is acetic acid or citric acid rinse. This will help prevent any discoloration in the area of the spill. To finish off that spill mist a small amount of fabric softener over the spill to make sure the fibbers stay as soft as they were originally; and when 100% dry rub your hand gently over the spill a few times.
Viscose is a very easy rug to care for day to day. Vacuums, especially high quality vacuums, may be too aggressive for your rug. The best cleaning method to use would be to simply sweep your rug with a carpet sweeper. This will prevent any fibbers from breaking. If you still prefer to use a vacuum raise the beater bar high for less abrasion. If your rug had fringe vacuum from side to side, not end to end, to avoid the fringe.
Special natural fibre carpets need special care. They will perform as well as any other carpet if certain guidelines are followed.
More often than not, we are asked about how to deal with accidents involving cups of tea and coffee or glasses of red wine. All such substances can be successfully removed from Pure Wool without the need to call a specialist.
However, we do understand that in the heat of the moment, panic sets in and the correct procedure is not always considered.
We suggest that you follow four simple steps:
1. As swiftly as you can to prevent the spillage soaking further down the pile, tear off enough white paper towel to fold double to cover the spill and place over the area and press gently so that the liquid soaks into the towel, working inwards from the edges. DO NOT compress the pile and DO NOT scrub or rub. Use your finger ends to encourage the paper towel to come in contact with the entire spill area. Replace the towel and repeat the exercise until you find that no more liquid soaks into the towel.
2. Then, take a fresh piece of paper towel. Lay it flat over the area, using a spray bottle, spray a fine mist of cold water onto the towel and allow to settle for a couple of minutes. DO NOT saturate the towel or the carpet. Again use your finger ends to encourage the damp towel to contact the spill area. This should help to draw any residual stain up into the towel. Repeat this exercise until such time as no colouration remains in the towel when removed from the area. Patience and persistence at this stage will pay off with the result in the end.
3. The carpet should now be only just damp to the touch and in a state where a fresh piece of paper towel lightly applied flat over the pile will not absorb more liquid. It can then be left to air dry.
4. Please DO NOT use proprietary carpet stain removers which you might obtain from high street stores. Most of them contain bleach or other chemicals which may attack the natural pigments in the wools.