Once you place your order with Sisal&Seagrass an email will be sent to you confirming your order and payment. From that moment you are days away from receiving your goods. Broadloom cuts will be delivered to your specified delivery address within 10 working days. If there is any delay because of stock etc you will be informed straight away. If you are ordering a unique custom made rug from us than this takes a little longer as your chosen flooring has to be cut to size and the border you selected carefully stitched. From date of order we would expect to deliver your rug to you in approximately 5 to 6 weeks. This is a bit longer than our normal delivery times due to the current situation.
With all deliveries you will be informed when the products are due to leave us and the day we expect our delivery partners to deliver to you. Unfortunately we can’t give a time of delivery but we can give you an am or pm slot. Someone will need to be there to receive the delivery and sign for it. Also for large cuts and rugs you will require help to move them into your home. If we are unable to deliver due to no one being at the address on the arranged day and the driver has to return this may incur an extra charge to you. Delivery is free on all UK mainland orders over £150. Under £150 there will be a standard £20 charge. This charge does not include Care and Cleaning Kits or items from our clearance page. Deliveries to off shore i.e. Ireland, Isle of Man, Isle of Wight etc can be done but will have to be priced individually for you. Please contact us for details and pricing.